The Heritage Paint Company Terms & Conditions of Purchase
1.1 These terms and conditions (these "TERMS") tell you information about us and set out the legal terms and conditions on which we sell products (“PRODUCTS”) listed on our website www.theheritagepaintcompany.com (“WEBSITE”) to you.

1.2 These Terms will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.

1.3 Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.

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About Us
2.1 We The Heritage Paint Company Limited. We are a company registered in England with company registration number 7408716. Our registered office and company headquarters is he Heritage Paint Company, Alcumlow Hall Farm, Congleton, Cheshire, CW12 4T.

2.2 If you would like to contact us you can use the various means listed on our ‘Contact Us’ page. If we need to contact you, we will use the methods provided by yourself within your order or website account.

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Our Products
3.1 We have made every effort to display the Products as accurately as electronic media will allow, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.

3.2 Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered on to the Website system.

3.3 All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund).

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Your Orders
4.1 If you wish to make a change to your order you must contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change.

4.2 By clicking the "Pay Securely" button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order.

4.3 After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, delivery option chosen, delivery address and any special instructions ("Order Confirmation"). Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible using the details on the Contact Us page of our Website.

4.4 We only supply the Products from our Website for domestic and private use. You may not buy Products from our Website for business and/or resale purposes.

4.5 The prices of the Products do not include delivery charges. We will advise you of the delivery costs during the order process.

4.6 You can pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard, PayPal, Solo and Maestro.

4.7 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order may be cancelled (we will notify you of this using the contact details you provided during the order process).

4.8 Your debit card or credit card will not be charged until we issue an Order Confirmation (at which point we take payment for the Products and all applicable delivery charges in full).

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Problems with your order:
5.1 We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact us using the details on the Contact Us page of our Website.

5.2 If you have any questions or complaints about the Product, please contact us. You can telephone our customer service team on 01260 290 100 or write to us at info@theheritagepaintcompany.com or The Heritage Paint Company, Alcumlow Hall Farm, Congleton, Cheshire, CW12 4T.

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Your Personal Information
6.1 We only use your personal information in accordance with our Privacy Policy.

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Complaints
7.1 We hope that you do not have cause for a complaint but, if you do, we would like to hear from you so that we can try and resolve your complaint and ensure that it does not happen again. Please contact us using the details on the Contact Us page of our Website.

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Cookies
8.1 We use cookies to help us find which items you've added to your basket or shortlist, and remember details about your order before you complete it. We don't store sensitive information like your name or address in our cookies, just an anonymous reference to them so that we're able to find them. WE NEVER STORE PAYMENT DETAILS AT ANY POINT.

We also occasionally set cookies to help you navigate around the site, enhance your shopping experience, or give you important information regarding your order.